Returns and Exchanges

Customers may request a return or exchange within 7 days of delivery, subject to product eligibility and applicable law.

To qualify for a return under our standard policy, the jewellery must be unused, unworn and undamaged and must be returned with its original packaging, tags and all accessories that came with the jewellery.

Returns must be initiated by contacting our customer support team with the order number and reason for the request. Please wait for return instructions before shipping the product back.

Returns and exchanges may be considered for:

• • Damaged or defective products received.

• • Incorrect products delivered.

• • Missing components or accessories.

• • Other eligible requests under our published policy.

Products damaged through misuse, improper handling or failure to follow care instructions may not qualify for a voluntary return or exchange, unless otherwise required by law.

Approved exchanges are subject to stock availability. If an exchange is unavailable, an appropriate alternative or refund will be offered, as applicable.

The original packaging and tags requirement does not remove any statutory rights or remedies available to customers under applicable law.

Damaged, Defective or Incorrect Orders

Please report damaged, defective, incorrect or incomplete orders within 48 hours of delivery, where reasonably possible.

Contact us with your order number, a description of the issue and clear photographs or an unboxing video.

We will review the complaint and communicate the next steps. Failure to report an issue within this preferred timeframe or provide an unboxing video will not automatically remove any rights or remedies available under applicable law.